FAQS
HOW IS MY ORDER PROCESSED?
Once an order is placed and payment has been received, we begin to process your order. Please allow up to 1 week for your order to be processed and dispatched. If an order is expected to take longer, a representative from the Eddie Borgo Concierge team will notify you.
HOW IS MY ORDER SHIPPED?
All domestic orders are shipped via USPS or UPS; and via DHL for international orders. Shipping and handling charges will be added to each order at check out. Each customer will be provided with tracking information upon release of his or her order. For any inquiries about a shipped order please contact concierge@eddieborgo.com.
IS SALES TAX APPLICABLE?
Sales tax is applicable on all orders shipped to addresses within the state of California. For orders shipped to other locations, sales tax does not apply.
DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?
Yes, you need to have an account to shop on eddieborgo.com. With an account you will be able to enjoy the following benefits:
– Track your orders and review past purchases
– Request a repair directly from your account
– Securely save your address and credit card details
IS MY PERSONAL INFORMATION KEPT PRIVATE?
Please be assured that your personal information is kept private and confidential, and at no point will we share it with a third party. For more information, please read our privacy policy in full.
ARE RETURNS ACCEPTED?
Returns are permitted with prior authorization. Any shipments returned without prior authorization will be returned to sender. Please refer to the returns section for more information.
